Frequently Asked Questions

I do not see my question ??

Do you have a question that we have not answered? Please email (robynn@champagneandlace.com) or call us directly 604 852 8686  (please ask for Robynn – owner & C&L) We  would be more than happy to assist ! Thank you for considering our little shop in the Valley!  xo

Do I need an appointment?

Due to COVID we are strictly a BY APPOINTMENT ONLY boutique, this allows us to stagger our appointments as well as allowing us to practice safe social distancing between parties. We must limit the number of guests that accompany the bride at this time, please contact us directly for those details, we do have in store complimentary wifi to include those virtually that are unable to attend. We realize these times are challenging, we promise your experience will still be all that you imagined! We CAN’T wait to meet you !. Book your appointment today.

What if time is limited?

Faster delivery is often available for an additional fee imposed by our designers. This special service is generally a six to eight week delivery schedule and the fee does not include any rush freight charges that may be required. C&L also sell “off the rack” gowns so ordering is not always needed.

What size gown will I need?

We compare the size chart provided by the designer to your measurements. This determines the correct size of garment to be ordered. Please note that this is not a made-to-measure process, so alterations may be required. All customers are required to sign for their chosen size, our consultants are here to guide you in choosing the best size, every body is unique and you know your body the best, therefore in the end it is your choice what size you order.

Is C&L wheelchair accessible?

Yes, our Salon is wheelchair accessible.

Can we take photos?

YES! We are proud to be one of the very few salons that allows photos to be taken ( we secretly want to be a part of your hashtag… #champagneandlace )

What about special orders?

Bridal gowns and veils, as well as your selections for bridesmaids, mothers and formal occasions like graduation, are special orders. These garments are cut and prepared to the manufacturer’s delivery schedule, which is usually 12 to 14 weeks.

Please Remember: “Special Order” does not mean custom order and may require alterations. Champagne & Lace offers alterations at additional cost, our alteration department is extremely busy in peak times, if we cannot accommodate your fittings we would be happy to recommend an off site seamstress for you.

Do you require a deposit?

A 50% deposit is required at the time of your order and is non-refundable. The balance is due within 10 days of our shop receiving your special order. Purchases must be picked up on or before the special event date or you may risk losing your deposit and or your purchase may be donated or returned to our sales floor.

Do you accept returns?

All sales are final. This final sale policy is consistent with the industry standard for bridal and special occasion apparel.

What happens when my gown arrives?

We get just as excited as you when your gown arrives ! Your gown will be inspected by our quality control department on arrival to be sure it is perfect. You will be contacted once this process is completed, if after a second attempt we are unable to reach you, we will store your gown until you contact us. Please call or email us to  arrange  a “meet your dress ” or special order try on  appointment  You are ALWAYS welcome to call us at any time to check on your gown status!