Frequently Asked Questions

Is C&L wheelchair accessible?

Yes, our Salon is wheelchair accessible.

I do not see my question ??

Do you have a question that we have not answered? Please email (info@champagneandlace.com) or call us directly 604 852 8686  (please ask for Robynn – owner & C&L) We  would be more than happy to assist ! Thank you for considering our little shop in the Valley!  xo

Do I need an appointment?

Bridal appointments are required. This allows us to provide you with a more personal service experience and allows more time to help you find everything you need for your dream wedding.

Please remember, we occasionally run behind during busy times but we will do everything possible to make your wait a short one.

Walk-in brides are always welcome, we will do our very best to serve you in a timely manner or offer you  the option of booking back for another day

How many people can I bring along to my appointment?

We can accommodate up to 4 guests seated per bride, if you have a larger party please contact us ahead of time so we can make arrangements for your appointment on a weekday or less busy time. We are here to earn your business and provide you with the best experience possible, please allow us to do that for you.

Can we take photos?

YES! We are proud to be one of the very few salons that allows photos to be taken ( we secretly want to be a part of your hashtag… #champagneandlace )

What about special orders?

Bridal gowns and veils, as well as your selections for bridesmaids, mothers and formal occasions like graduation, are special orders. These garments are cut and prepared to the manufacturer’s delivery schedule, which is usually 12 to 14 weeks.

Please Remember: “Special Order” does not mean custom order and may require alterations. Champagne & Lace offers alterations at additional cost, our alteration department is extremely busy in peak times, if we cannot accommodate your fittings we would be happy to recommend an off site seamstress for you.

What if time is limited?

Faster delivery is often available for an additional fee imposed by the manufacturers. This special service is generally a seven to ten week delivery schedule and the fee does not include any rush freight charges that may be required. C&L also sell “off the rack” gowns so ordering is not always needed.

Do you require a deposit?

A 50% deposit is required at the time of your order and is non-refundable. The balance is due within 10 days of our shop receiving your special order. Purchases must be picked up on or before the special event date or you may risk losing your deposit and or your purchase may be donated or returned to our sales floor.

Do you accept returns?

All sales are final. This final sale policy is consistent with the industry standard for bridal and special occasion apparel.

What size gown will I need?

We compare the size chart provided by the manufacturer to your measurements. This determines the correct size of garment to be ordered. Please note that this is not a made-to-measure process, so alterations may be required. All customers are required to sign for their chosen size, our staff are here to guide you in choosing the best size, every body is unique and you know your body the best, therefore in the end it is your choice what size you order.